Simple is... beautiful
Questions
How long does shipping take?
WeenCozy orders are fulfilled and then shipped to anywhere in the United States in 7-12 business days (up to 15 business days).
Worldwide shipping (other than US) takes 5-12 business days depending on location:
- United Kingdom: 5-12 days
- Australia: 5-12 days
- Canada: 7-12 days
- Germany: 7-15 days
We are proud to offer 100% Free Standard Shipping on all orders. Please note that we currently do not offer expedited or priority shipping options.
Please allow 1-3 business days to process the order. During the holiday season, delivery may be delayed, but our team is working hard to get your package to you as quickly as possible. We appreciate your patience and support!
What is your refund policy?
To provide you with the best prices, all sales are final. However, if your item arrives damaged or defective in transit, please contact us at support@weencozy.com within 14 days of delivery with photos of the damage, and we will gladly issue a replacement or refund to make it right.
How can I track my order?
Once your order ships, you will automatically receive a shipping confirmation email with a tracking number. You can also log into your store account at any time to view your live order status and track your package right to your door.
How can I contact support?
We're here to help! If you have any questions or issues, please email our 24/7 support team at support@weencozy.com or use the Live Chat widget in the bottom corner of your screen, and we will get back to you as quickly as possible.
INSURED SHIPPING
Fully tracked delivery to your door.
Tracking provided on all orders.
REFUND POLICY
Refunds limited to transit damage.
Must be requested within 14 days.
CUSTOMER SUPPORT
Contact us 24/7 to resolve issues.
Cancellations accepted within 24h.